Terms & Conditions

Welcome to www.islavitaltreats.com (the “Website”). These Terms and Conditions (“Terms”) apply to your use of the Website operated by Isla Vital Treats (“we”, “us”, “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use this Website.

1. General Information

2. Products and Services

Isla Vital Treats sells 100% natural whole food treats targeted to fitness enthusiasts and athletes. All products listed on the Website are subject to availability. We reserve the right to discontinue any product at any time.

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts.
  • All information provided by you is accurate, complete, and up-to-date.

4. Order Placement and Acceptance

When placing an order on our Website, you agree to the following:

  • You are responsible for reviewing your order, including quantities and product specifications, before finalizing.
  • Once your order is placed, we will send you an email confirmation.
  • Your order is accepted when we send you an email confirmation, and at that point, a binding contract will be formed.

We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, stock limitations, or suspicion of fraudulent activity.

5. Pricing and Payment

All prices on the Website are displayed in U.S. Dollars (USD). We make every effort to ensure the accuracy of prices, but we reserve the right to correct any pricing errors. Prices are subject to change without notice.

We accept the following forms of payment:

  • Credit/Debit cards
  • Online payment platforms as specified at checkout

All payments must be completed before products are shipped. Isla Vital Treats is not responsible for any payment processing issues due to third-party payment providers.

6. Shipping and Delivery

We currently deliver only within Puerto Rico. Delivery times may vary depending on your location and the availability of the products ordered. While we aim to deliver your products promptly, we are not liable for delays due to factors beyond our control, such as weather conditions, third-party courier issues, or customs delays.

Delivery fees, if applicable, will be clearly stated at checkout.

7. Returns, Refunds, and Exchanges

Due to the perishable nature of our products, we generally do not accept returns. However, we are committed to customer satisfaction and may offer refunds or replacements in the following cases:

  • Defective Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item.
  • Incorrect Orders: If we ship you the wrong product, we will arrange for a replacement or refund.

To request a refund or exchange, contact us at [email protected] with your order number and the details of your issue. We may request additional information or evidence of the defect.

8. Intellectual Property

All content on the Website, including but not limited to text, images, logos, and graphics, is the property of Isla Vital Treats and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, modify, or distribute any content from our Website without our prior written consent.

9. User Conduct

You agree to use the Website only for lawful purposes. You are prohibited from:

  • Engaging in any behavior that may harm the Website, its functionality, or its users.
  • Attempting to hack, spam, or disrupt the Website in any way.
  • Using the Website to upload, post, or distribute any material that violates the rights of others or is unlawful, harmful, defamatory, or obscene.

10. Limitation of Liability

To the maximum extent permitted by law, Isla Vital Treats and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or purchase of products from us. This includes, but is not limited to, loss of profits, loss of data, or damage to your property.

In any case, our total liability to you for all claims arising from your use of the Website or purchase of products will not exceed the total amount paid by you for those products.

11. Warranties Disclaimer

Our Website and products are provided “as is” and without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Website will be free of errors or interruptions.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found [here](insert link to Privacy Policy). By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and the updated effective date will be indicated at the top of these Terms. By continuing to use our Website after any changes to these Terms, you agree to be bound by the updated terms.

14. Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of Puerto Rico, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Aguadilla, Puerto Rico for any disputes arising out of or relating to these Terms or your use of the Website.

15. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us at:

Isla Vital Treats
Email: [email protected]
Address: Sin Now Avenida, Aguadilla, Puerto Rico 00603

Thank you for choosing Isla Vital Treats. We appreciate your trust and look forward to serving you with the highest quality natural whole food treats.